Diagnostic & Repair Process
Service appointments are scheduled by phone. Repair pricing is provided after the appliance has been professionally diagnosed. Diagnostic fees are non-refundable unless otherwise agreed in writing.
Customer Approval
If additional problems are discovered during service, Extory will explain the issue and provide an updated repair recommendation. No additional repair work will be performed without customer approval.
Existing Conditions
Service recommendations and estimates are based on the condition of the appliance at the time of inspection. Additional hidden, worn, damaged, or unrelated components may be discovered later. Extory is not responsible for pre-existing damage, hidden defects, or problems caused by previous repairs or modifications performed by other companies or individuals.
Access to Appliance
Customers are responsible for providing safe and reasonable access to the appliance and for securing personal property around the work area before service begins.
Payment
Payment is due according to the terms shown on the customer’s invoice or service agreement.
Detailed Terms
The customer’s invoice or service agreement contains the complete terms applicable to the specific diagnostic or repair performed. If there is any difference between this website summary and the signed or accepted invoice/service agreement, the terms of the invoice/service agreement apply to that specific service.